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  3. Part 2.2 Maturity Matrices: Evaluating Your Strengths and Development Areas
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Part 2.2 Maturity Matrices: Evaluating your strengths and development areas

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  1. Introduction
  2. Using the Maturity Matrix: Things to Consider
  3. Levels of Maturity
  4. Maturity Matrices

Part 2.2 of the PEP Capabilities Framework provides a structured way to assess your current level of capability and experience.

updated on 08 Sep 2026
4 minutes read

Introduction

Having explored the capabilities of public engagement professional practice in part 2.1, this section provides a structured way to assess your current level of capability and experience.

Drawing on the examples gathered in part 2.1, you will assess both the breadth and depth of your experience across each capability area.

The purpose of this exercise is not to achieve the highest level in every area. Instead, it is intended to help you understand where your strengths lie, identify opportunities for growth and make informed decisions about your professional development.

Using the Maturity Matrix: Things to Consider

  1. Be honest about your current position. The value of the exercise comes from accurately reflecting your current level of experience and capability rather than where you think you should be.
  2. Consider your evidence. Base your assessment on examples from your practice, achievements, behaviours and experiences, rather than confidence or perceptions alone.
  3. Remember that development is not linear. You may be operating at different maturity levels across different capability areas. 
  4. Focus on priorities, not perfection. Greater maturity is not always the goal for every capability. 
  5. Use the results as a conversation starter. The matrix is designed to support reflection, development planning and constructive discussions with managers, mentors or colleagues.

Levels of Maturity

There are four levels of maturity used on the Maturity matrix:

  • Foundation (level 1): You have a basic understanding of the capability and are beginning to apply it in practice, often with guidance or support.
  • Practitioner (level 2): You can apply the capability independently and confidently in a range of situations, adapting your approach where needed.
  • Lead (level 3): You demonstrate advanced expertise, lead complex work in this area, and support the development of others.
  • Strategic (level 4): You influence practice beyond individual projects, helping to shape organisational approaches, culture, systems and standards.

Maturity Matrices

 

Engagement design, facilitation and co-creation

Foundation (Level 1)

Knowledge    
  • Basic facilitation
  • Basics of inclusion
  • Basic PE methods

Skills
  • Co facilitates
  • Adapts tone/pace

Practices
  • Uses ground rules
  • Rotates voices
     

Practitioner (Level 2)

Knowledge
  • Advanced facilitation methods
  • Awareness of group dynamics and power dynamics

 

Skills
  • Designs sessions
  • Manages dynamics
  • Enables equity
     
Practices
  • Names bias
  • Ensures equitable participation
     

Lead (Level 3)

Knowledge 
  • Co production frameworks
  • Trauma informed practice

Skills
  • Leads co creation
  • Handles conflict
  • Adapts fluidly

Practices
  • Holds psychological safety
  • supports difficult dialogue
     

Strategic (Level 4)

Knowledge
  • Standards for excellence
  • Implements and designs institutional training needs

 

Skills
  • Shapes institutional engagement practice
  • Leads innovation

     

Practices
  • Embeds co creation principles institution wide

Ethics, inclusion, duty of care and quality

Foundation (Level 1)

Knowledge    
  • Basic inclusion
  • Safeguarding
  • GDPR

Skills
  • Applies inclusive basics
  • Flags risks

Practices
  • Uses accessible formats
  • Checks barriers
     

Practitioner (Level 2)

Knowledge
  • EDI frameworks
  • Accessibility
  • Ethics of participation

 

Skills
  • Designs inclusive practice
  • Mitigates risk
  • Ensures accessibility
     
Practices
  • Names power issues
  • Adjusts plans for equity

Lead (Level 3)

Knowledge 
  • Compliance systems
  • Trauma informed approaches

Skills
  • Oversees ethics
  • Mentors others
  • Manages complex risks

Practices
  • Provides safe escalation routes
  • Models transparency
     

Strategic (Level 4)

Knowledge
  • Institutional ethics
  • Sector frameworks
  • Legal context

 

Skills
  • Shapes institutional ethics
  • Aligns systems

     

Practices
  • Embeds equity and safety in institutional policy

Partnership, community and relationship management

Foundation (Level 1)

Knowledge    
  • Partnership basics
  • Community needs

Skills
  • Builds rapport
  • Manages simple interactions
  • Logs commitments

Practices
  • Responds consistently
  • Follows through
     

Practitioner (Level 2)

Knowledge
  • Governance models
  • Segmentation

 

Skills
  • Manages relationships
  • Clarifies roles
  • Navigates tensions
     
Practices
  • Balances needs fairly
  • Makes value exchange explicit

Lead (Level 3)

Knowledge 
  • Mediation
  • Multi partner governance

Skills
  • Leads complex partnerships
  • Rebuilds trust
  • brokers alliances

Practices
  • Facilitates shared decisions
  • Documents agreements
     

Strategic (Level 4)

Knowledge
  • Cross sector civic/HE partnership systems

 

Skills
  • Shapes institutional partnership strategy
  • External representation

 

Practices
  • Creates sustainable
  • Reciprocal partnership ecosystems

Evidence, evaluation, learning & knowledge sharing

Foundation (Level 1)

Knowledge    
  • Basic evaluation
  • Data ethics

Skills
  • Collects data
  • Notices learning

Practices
  • Records accurately
  • Shares early insights
     

Practitioner (Level 2)

Knowledge
  • Logic models
  • Outcomes/indicators

 

Skills
  • Designs evaluations
  • Analyses data
  • Synthesises findings
     
Practices
  • Embeds learning loops
  • Shares findings

Lead (Level 3)

Knowledge 
  • Evaluation governance
  • Learning systems

Skills
  • Leads evaluation frameworks
  • Mobilises knowledge

Practices
  • Ensures evaluation informs decisions
     

Strategic (Level 4)

Knowledge
  • Sector level impact evidence
  • Organisational learning ecosystems

 

Skills
  • Sets evaluation culture
  • Makes evidence based decisions

 

Practices
  • Invests in long term learning infrastructure

Strategic insight, governance and culture change

Foundation (Level 1)

Knowledge    
  • Basic awareness of mission, governance & strategy

Skills
  • Aligns tasks with priorities
  • Follows guidance

Practices
  • Asks questions
  • Shares intelligence
  • Prepares well
     

Practitioner (Level 2)

Knowledge
  • Understands structures, incentives, planning cycles

 

Skills
  • Interprets signals
  • Contributes to planning
  • Frames purpose
     
Practices
  • Highlights risks early
  • Summarises insights

Lead (Level 3)

Knowledge 
  • Deep knowledge of governance, policy, culture change

Skills
  • Shapes strategies
  • Leads culture change
  • Coaches others

Practices
  • Documents decisions
  • Builds coalitions
  • Fosters safety
     

Strategic (Level 4)

Knowledge
  • Whole system HE + civic/policy ecosystems

 

Skills
  • Sets institutional direction
  • Influences sector agendas

 

Practices
  • Shapes policy
  • Ensures conditions for sustained change

Operational delivery, communications & service design

Foundation (Level 1)

Knowledge    
  • Project management basics
  • Event logistics
  • Templates
  • Accessibility
  • Communications theory

Skills
  • Uses checklists
  • Delivers assigned tasks

Practices
  • Escalates early
  • Meets deadlines
     

Practitioner (Level 2)

Knowledge
  • Project cycles
  • Risk
  • Segmentation
  • User journeys
  • Communications strategy & development

 

Skills
  • Runs projects
  • Designs comms
  • Improves services
     
Practices
  • Tracks performance
  • Delivers safe events

Lead (Level 3)

Knowledge 
  • Multi project governance
  • QA systems
  • Service design
  • Evidence based communications strategy

Skills
  • Leads programmes
  • Sets service standards
  • Develops narratives, case studies and communication approaches that demonstrate the value and impact of public engagement.

Practices
  • Oversees risk
  • Ensures consistency
     

Strategic (Level 4)

Knowledge
  • Institutional operational strategy
  • Service models

 

Skills
  • Shapes service culture
  • Directs investment
  • Uses communications and storytelling to influence organisational understanding of public engagement and support culture change.

 

Practices
  • Embeds sustainable, high-quality operations

Continue exploring the framework

Go back to the main page or move onto part 2.3.

Practical tools

Part 2.3 Mapping your results

Part 2.3 of the PEP Capabilities Framework shows you how to create a spider diagram using your results from part 2.2.
Practical tools

PEP Capabilities Framework

The Public Engagement Professional (PEP) Capabilities Framework is designed to help you recognise and develop the skills, knowledge and practices that support effective public engagement. Whether you are reflecting on [...]
Practical tools

Part 2.1 Key Areas of Skills, Knowledge and Practice

Part 2.1 of the PEP Capabilities Framework looks at the knowledge, skills and practices that underpin effective public engagement professional practice.

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